Terms of Service

Agreement

These Terms of Service ("Terms") govern your use of partret.com and the Partret application at app.partret.com. By accessing or using Partret, you agree to these Terms.

If you use Partret on behalf of an EMS agency, you represent that you have authority to bind that organization. Agency deployments are also governed by a separate order form or master agreement where applicable.

Last updated: July 12, 2026.

The service

Partret provides cloud software for EMS agencies, including ePCR charting, call capture, crew scheduling, QA review, NEMSIS export, and operations analytics. Features available to your agency depend on your subscription and configuration.

Not medical advice

Partret is documentation and operations software. It does not provide clinical decision support, diagnosis, or treatment recommendations. Providers remain responsible for patient care and the accuracy of their charts.

Accounts

  • Credentials — keep login credentials confidential. Notify your agency admin immediately if you suspect unauthorized access.
  • Roles — Partret assigns capabilities by role (provider, QA reviewer, admin). Do not attempt to exceed your assigned permissions.
  • Agency control — your organization may deactivate accounts, lock charts, and set retention policies through Console and agency settings.

Acceptable use

You agree not to:

  • Use Partret for any unlawful purpose or in violation of applicable EMS, HIPAA, or state regulations
  • Attempt to access another agency's data or bypass security controls
  • Reverse engineer, scrape, or overload the service except as permitted by law
  • Upload malware or interfere with the integrity of the platform

PHI & HIPAA

When your agency uses Partret to store patient care information, Partret processes PHI as a Business Associate. A Business Associate Agreement (BAA) must be in place before production use.

Your agency is the Covered Entity and remains responsible for workforce training, minimum-necessary access, and the clinical accuracy of chart content. See our Privacy Policy for how we protect information.

Availability

We work to keep Partret available and performant, but the service is provided on an as-available basis unless your agency agreement specifies otherwise. Planned maintenance and factors outside our control may cause intermittent downtime.

Offline editing queues field changes locally; sync conflicts require manual resolution when connectivity returns.

Limitation of liability

To the fullest extent permitted by law, Partret is not liable for indirect, incidental, special, or consequential damages arising from use of the service. Our total liability for any claim is limited to the fees paid by your agency for Partret in the twelve months before the claim, or one hundred dollars if no fees apply.

Agency agreements prevail

Where a signed order form or master agreement exists, its liability and indemnity terms control over this summary.

Changes & contact

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.

Questions: Contact Partret. Related documents: Privacy Policy, Docs.